If you receive an email from Global Prime that says there was an electronic verification failure, don’t worry as this is often the case for non-Australian residents. The identity documents (ID) which you will be required to provide will be prompted when completing the online application process. As long as your identity documents (ID) has been uploaded successfully, our accounts staff will get back to you. Bear in mind that whilst our support staff are available 24/5, our account staff operate during Australian business hours. Documents requiring translation may be delayed upto 72 hours.