Global Prime Support

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  • Does Global Prime offer swap free accounts?

    No, Global Prime does not offer swap free accounts.

  • What product/service(s) do we provide?

    Global Prime is an international foreign exchange broker that caters to retail, wholesale and institutional clients. Global Prime provides prices, and provides accessibility for clients to fill tra...

  • Is my Global Prime account accessible via mobile platforms?

    Yes, your Global Prime account is accessible via iPhone/iPad and Android platforms with the MT4 Mobile App. If any errors are encountered please try reinstalling the application.

  • Demo Account MT4 Login - Windows/Mac

    Download MT4 by clicking the desired platform. Demo Account Number and Password provided by email.   Run the installer, click "Next" Close any default browsers that open up. These ...

  • MT4 Install Directory (Windows)

  • What kinds of trading strategies are allowed at Global Prime?

    Any and all trading strategies are allowed. However, we do not recommend trading news or tick scalping strategies at Global Prime. You are more than welcome to trade them here but in our experience...

  • Pip Value

    Pip value calculation = Contract Size X position size X price change (FX: 0.00010)Note: price change is calculated in terms/counter currency, which is the back currency for FX pairs (or Margin Curr...

  • How to calculate position value

    How to calculate position value:FX pairs: Lot size X 100,000 (base currency). First currency in FX pair is base currency.Equity CFDs: Lot size X Price = Value in ‘Margin Currency’ (check in MT4 Spe...

  • Where can I see commission on trades?

    Once an order has been placed: 1) Navigate to the Terminal window (default position is bottom of MT4 platform) 2) Click the Trade tab. 3) Your commission charge will be seen near the bottom right. ...

  • What is the deposit/withdrawal process with Global Prime?

    Bank wire: Global Prime accepts Bank Wire transfers in either AUD, USD, GBP, EUR, SGD, CAD. Global Prime also accepts credit card deposits in AUD, USD, GBP ,EUR, SGD and CAD. Bank Wire transfers a...