Global Prime Support

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  • CFD Indices and Oil Swap Calculation

    CFD Indices and Oil swap calculations follows: Lots x Swap Long or Short in Margin Currency Note: the swap for CFD Indices represents a currency value according to the margin currency of the C...

  • Do you offer a FIX API?

    Yes we do offer FIX API, for more information please refer to our FIX API page. Minimum deposit of USD $25,000 Monthly 500USD fee for FIX API Connector if trading volume is less than 20m For month...

  • Metals: Gold (XAU) and Silver (XAG), Platinum (XPT) and Palladium (XPD) trading hours?

    Gold (XAUUSD/XAUEUR) Monday 01:00 - Friday 23:57; Daily trading break: 23:57 – 01:02   Silver (XAGUSD), Platinum (XPTUSD), Palladium (XPDUSD) Monday 01:00 - Friday 23:57; Daily trading br...

  • What is my account funding reference number?

    Your account funding reference number is the 6 digit number starting with 9. This number is also your MT4 account number. This number will be provided to you once your account is approved and fundi...

  • What is the deposit/withdrawal process with Global Prime?

    Bank wire: Global Prime accepts Bank Wire transfers in either AUD, USD, GBP, EUR, SGD, CAD. Global Prime also accepts credit card deposits in AUD, USD, GBP ,EUR, SGD and CAD. Bank Wire transfers a...

  • What product/service(s) do we provide?

    Global Prime is an international foreign exchange broker that caters to retail, wholesale and institutional clients. Global Prime provides prices, and provides accessibility for clients to fill tra...

  • How do I contact support?

    Getting in contact with support is very simple. Live Chat is always accessible on the bottom right of the screen. You can also contact us by email – support@globalprime.com or by phoning +612 8379 ...

  • Installing Mac platform (macOS Catalina)

    How to install MT4 on Mac/macOS Catalina: https://www.youtube.com/watch?v=48THde8Olg41) Open Terminal (search at top right in Spotlight to launch Terminal)2) Type the command: xattr -d com.apple.qu...

  • Does Global Prime accepts clients from any country?

    Global Prime is not able to accept clients from North Korea, Iran, United States of America, Cote d'Ivoire and Ontario (Canada).

  • What time zone is Global Prime’s server?

    Our MT4 servers are GMT +2 or GMT +3 depending on New York DST (Daylight Savings Time). This ensures a 5 daily candle week.