Global Prime Support

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  • Does Global Prime offer an Islamic swap free account?

    No, Global Prime does not offer clients an Islamic swap free account because we do not have an account that complies with Sharia Law, particularly with regard to the giving and receiving of interest.

  • Are there Deposit and Withdrawals fees?

    Global Prime does not charge any fees for deposits or withdrawal. However, please note that payment to and from international banks may incur a transfer fee which are independent of Global Prime. ...

  • What is my account funding reference number?

    Your account funding reference number is the 6 digit number starting with 9. This number is also your MT4 account number. This number will be provided to you once your account is approved and fundi...

  • How do I register my credit card to fund my account?

    Registering a credit card is not required. All verification is electronic via a secure third-party, online payment portal. Card numbers are only required through the secure portal and not retained ...

  • How fast does Global Prime process credit card funding?

    When a client requests funding of an account through credit card, requests are automated and generally instant. Delays may occur is clients are funding an archived trading account, in which it need...

  • How do I contact support?

    Getting in contact with support is very simple. Live Chat is always accessible on the bottom right of the screen. You can also contact us by email – support@globalprime.com or by phoning +612 8379 ...

  • What is Global Prime's address and telephone number?

    Global Prime (Main Office): Suite 604, 35 Grafton St Bondi Junction NSW 2022, Australia.   Vanuatu entity (Global Prime FX): Govant Building, BP 1276 Port Vila Vanuatu.   Phone number: (+612) ...

  • Apply for demo account

    1. Apply for demo account: https://secure.globalprime.com/AccountGP/Demo 2. Fill out personal details and click 'Start Trading - Risk Free'   3. You will receive an email with an activatio...

  • If I want to change my nominated bank how do I go about the process?

    If you wish to change your nominated bank account you, you can log into the client portal to do so or alternatively you can complete a change of details form. Bear in mind, the new nominated bank a...

  • Withdrawals

    1. Login https://secure.globalprime.com/ 2. Click "Funds" tab then click the "Withdrawal". 3. Select the Destination (Bank Account) or Credit/Debit Card or Neteller and fill in the Amount. (n...