Global Prime Support

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  • Does Global Prime accepts clients from any country?

    Global Prime is not able to accept clients from North Korea, Iran, United States of America, Cote d'Ivoire and Ontario (Canada).

  • What documents do I need to open an account at Global Prime?

    To open an account with Global Prime we require identity documents (ID), you will need the following documents to upload (unless electronically verified): Proof of Identity – an official govern...

  • Does Global Prime take a commission?

    Global Prime takes a general commission of $7 per 100k (1 lot) traded round turn (7 AUD, 7 USD, 6.2 EUR, 5.4 GBP, 9.5 SGD, 9 CAD). This translates to $0.70 for 0.10 lots and $0.07 for 0.01 lots. Co...

  • What are the most popular Forex pairs?

    The major Forex pairs tend to be the most liquid and most popular pairs to trade on the Forex market. If you are after the more liquid pairs they would be: AUDUSD, EURGBP, EURJPY, EURUSD, GBPUSD, N...

  • What time zone is Global Prime’s server?

    Our MT4 servers are GMT +2 or GMT +3 depending on New York DST (Daylight Savings Time). This ensures a 5 daily candle week.

  • How to calculate margin (in MT4)

    How to calculate margin requirement (in MT4):Position value* / leverage (e.g.100) = Margin required.Remember to convert back to your account currency. *Position value = contract size X lot size of ...

  • Who owns Global Prime?

    Global Prime is a division of Gleneagle Securities. Our Australian Business Number is 74 146 086 017.

  • How do I place trades?

    Three ways to place trades on MT4:   Click New Order Double-click the symbol you want to trade in Market Watch. Right-click in chart and turn on One-click Trading. One-click trading are market ...

  • I received an email that said EV failure? What do I do now?

    If you receive an email from Global Prime that says there was an electronic verification failure, don’t worry as this is often the case for non-Australian residents. The identity documents (ID) whi...

  • Spot or CFD?

    Technically all Global Prime products are CFD, e.g. spot gold CFD, spot FX CFDs, etc. Why? Contract For Difference (CFD) traders do not own the underlying asset but rather have a contract to receiv...